Amari Refund and Returns Policy

Overview

Thank you for shopping with Amari Entrepreneur. We want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully to understand your rights and obligations.

1. Scope

  • This policy applies to purchases made via amarientreprenuer.com by consumers.
  • It covers physical goods sold through the marketplace by sellers using the platform.
  • Items sold “as is”, custom-made/altered, or perishable may have different rules (see exceptions below).

2. Return Period

  • You may request a return or refund within 14days after you receive the product.
  • To be eligible, the item must be unused, in its original packaging, and in the same condition (tags, labels, accessories) as received.

3. Requesting a Return / Refund

To initiate a return or refund:

  1. Contact our customer service via email at support@amarientreprenuer.com or use the returns form on the website.
  2. Provide order number, product name, date of purchase, and reason for return.
  3. We may ask for photos of the product to assess the condition.

4. Refunds, Exchanges, and Store Credit

  • If your return is accepted, you can choose:
    • a refund to the original payment method, or
    • an exchange for a similar item (if available), or
    • store credit valid for future purchases.
  • Refunds will be issued within  30days after we receive the returned item.

5. Who Pays the Return Shipping?

  • If the product is defective, damaged, or not as described → Amari Entrepreneur will cover the return shipping cost.
  • If you are returning the product due to change of mind / wrong size / wrong colour ordered → you will be responsible for the shipping cost.

6. Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (e.g. food items, flowers)
  • Customised or personalised items made to your specifications
  • Items sold “final sale” or “clearance” unless defective
  • Items not returned in original condition (used, washed, damaged by user)

7. Damaged or Incorrect Items

  • If you receive a wrong, defective, or damaged item:
    1. Notify us within 24 hours of delivery.
    2. Include photo proof of damage or incorrect product.
    3. We will arrange for a replacement or full refund, INCLUDING return shipping.

8. Refund Processing Time

  • Once we receive your returned item and inspect it, we will notify you of approval or rejection of your refund.
  • If approved, refunds will be processed within [] working days using the original payment method.
  • Please allow additional time for the payment service or bank to complete the transaction.

9. Cancellations Before Shipment

  • If you wish to cancel an order before it has been shipped, please contact us immediately.
  • If the product has not yet shipped, we’ll issue a full refund.
  • If it’s already shipped, the standard return policy applies once you receive it.

10. Refund Amounts & Restocking Fees

  • The refund will cover the product cost.
  • Shipping fees (if any) may not be refundable unless the fault is ours.
  • In some cases (e.g. large or bulky items), a restocking fee may apply — this will be clearly communicated before you make the purchase.

11. How to Submit Feedback on Disputes or initiate a Dispute or ChargeBack

  • Send us an email to escalation@amarientreprenuer.com